My brother wanted to use this company as we were planning for my mother's arrangements. He had recently had some experience with it after the death of his father-in-law and was pleased with them. After looking on yelp, I found the very negative reviews of the walnut creek office and was very concerned. However, now that our transaction with this branch is complete, I have to say we were very pleased. They came to us for the pre-arrangement meeting and we made all the decisions then. When my mom passed, we just had to make one phone call. They took care of the legal notifications and arrived promptly. I was present throughout the pick up and they couldn't have been more sensitive and thoughtful.I had many questions about the chain of custody and the certainty of receiving the correct remains and they patiently explained their security measures to me in some detail. I was unwilling to have her remains arrive in the mail, and they called me when they were ready. On the day I picked them up, they were as nice and professional as could be and provided all the required documentation. (i later had to take the urn on an airplane, and these papers are required for this and also for internment, so be sure you have them.) I am not sure how the company is structured and if they are different than the Walnut Creek branch, as I thought that was where the original representative was from when we had the interview. However, all of the people we dealt with were good and the service was both satisfactory and reasonable..
I received such excellent service when my fiance's aunt passed and we were left in charge of their arrangements. Knowing nothing about funeral planning, I sat down with Tamela. She guided us through the whole process of arranging for his aunt's cremation, and no matter how many questions I asked she was patient in answering. The staff are very knowledgeable, compassionate, and detail oriented. Every dealing with Trident Society was very comforting in our time of need, and this was very helpful. The professionalism is really their highest selling aspect, and my fiance and I felt confident that his aunt was in good hands, which helped to subside our stress and grief with her sudden passing. Ask for Tamela. She is amazing at what she does.
Trident Society has been California's trusted cremation provider for 15 years, and offers cremation services and scatter at sea services. Our dedicated staff endeavors to provide thoughtful, compassionate, and professional services to every family we serve.
We appreciate your kind words to let us know when we have done our job well. We also appreciate your comments that let us know we could have provided better service. Trident Society takes caring for your family seriously.
More than 50% of Californians choose cremation for final needs and that number continues to rise. Cremation's popularity is due to its:
A Trident Society cremation is a green burial alternative, using minimal resources and avoiding perpetual land use.
Californians have turned to Trident Society for final needs for 15 years recognizing that Trident Society: Trident Society is:
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